Online Policies

Returns & Exchanges

Online Returns:  Returns or exchanges are accepted on REGULAR PRICED merchandise within 10 days from delivery date for items that have not been worn or altered.   

All SALE ITEMS, HANDBAGS, JEWELRY, & SUNGLASSES ARE NOT RETURNABLE.

If you are having a fit issue with any purchase, feel free to call or email us and we will be happy to help you with a size exchange, if the size is available.

Return Instructions:     All footwear must be in the original box and in its original condition.  Please include the packing slip and return to:  biancarose shoes, 108 W. Second St., Elmhurst, IL 60126.  The current price will be refunded to the original credit card used.

Shipping and handling charges are non-refundable. 

Store Credit:  If you would like a store credit, it will be given towards your next purchase.  biancarose store credits are valid up to 1 year of issued date.  Once your package has been received, your store credit will be emailed to you within 5 business days. 

Shipping & Handling

All orders will process by the following business day.  UPS Ground shipments will be delivered within 5-8 business days.

We are unable to ship orders to P.O. Boxes.

***FREE UPS Ground SHIPPING  on all purchases of $100 or more.  (Includes only the lower 48 U.S. states)   

***$15 UPS Ground shipments to Hawaii and Alaska.  This will be added to your order when processed.  You will not see this in your total at checkout.

Sales Tax

Sales Tax (7%)  will be charged on all orders placed by Illinois residents.  

Gift Cards

Gift cards are available at biancarose shoes.  Simply email us at customerservice@biancaroseshoes.com or call us at 630.832.3016 and we will process your order.  Your gift card will be emailed or mailed at your request.

Credit Cards

We accept Visa, Mastercard, American Express, and Discover cards.

Asterisk (*) symbol

The asterisk (*) next to the sizes available are for internal use.  All sizes are medium width, unless indicated.

Our Privacy Statement

We neither sell nor share your information with outside companies or third parties.

When you purchase from our online store, we collect your name, billing and shipping addresses, phone number, e-mail address, and credit card information. You provide this information so we can process and ship your order. We respect your privacy by not selling or sharing this information.

We encourage you to sign-up for our e-mailing list. These letters provide you with advanced notice of store sales, new merchandise, and other store-related events. But, of course, you have the freedom to add or remove your name from our list at any time.

Online Security

Your credit card is completely safe.

Protecting your information is our highest priority. We have developed several safeguards to keep your information completely confidential. To proceed to checkout, you must enter your e-mail address and create a password. The checkout process itself employs Secure Sockets Layer (SSL)* technology to insure your safety.

*Secure Sockets Layer encrypts your order information and sends it to a secure server, making it impossible for that information to be decoded by a party outside of the store you shop with.

Furthermore, only our store will have your information; other members of the Modern Retail community will not have access to your information unless you decide to shop with them.

To check the security of your connection during checkout, look for the unbroken key or closed lock at the bottom of your browser window. This indicates SSL is active.

Shopping Online

To add an item to your bag, simply click the add to bag button next to it. (Items you put in your bag will not be bought by you until you have completed the checkout process.)

To remove an item from your bag, simply click the remove link next to the item you wish to discard.

To view what is in your bag at any time, click the "shoppingBag" link in the page header.

To purchase what you've selected, click on your shoppingBag and click "checkout". Follow the three simple steps to purchase your items.

Once we have confirmed your order, an account for you is automatically established for the Modern Retail community of stores.

To access your account in the future, click the "myAccount" button in the header of any page and enter the e-mail address and password you created at checkout.  (If you have not been through checkout, but would like to create an account, simply click on my account and follow the steps to create a new account.)